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Software Licensing Question

Eric_Krasner

Eric_Krasner Customer Advanced IT Monkey ✭✭✭

May 2017 in Asset Management

I have a SW Asset created, I create the License, add the user, associate it to the asset. It shows that there is 1 license purchased but the available count does not change?

What I am I doing wrong?

Image: https://us.v-cdn.net/6026663/uploads/editor/q3/cvxmny33t9xv.jpg

Image: https://us.v-cdn.net/6026663/uploads/editor/kt/l51k8otcbowa.jpg

Image: https://us.v-cdn.net/6026663/uploads/editor/9p/dvbuwwj3zk4f.jpg

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

Do you have the Software Asset Update Workflow running? The workflow updates things like License Status, Purchase Count, Install Count and Last Updated on a schedule set to a certain interval. I believe it's default status is set to off. You can find this setting in Administration > Settings > Cireson Asset Management Settings

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Eric_Krasner Customer Advanced IT Monkey ✭✭✭

May 2017 Answer ✓

I resolved this. It had more to do with how I was assigning the licenses. Thanks.

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Answers

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

Do you have the Software Asset Update Workflow running? The workflow updates things like License Status, Purchase Count, Install Count and Last Updated on a schedule set to a certain interval. I believe it's default status is set to off. You can find this setting in Administration > Settings > Cireson Asset Management Settings

5
Options
Eric_Krasner Customer Advanced IT Monkey ✭✭✭

May 2017 Answer ✓

I resolved this. It had more to do with how I was assigning the licenses. Thanks.

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