Unable to Complete CR
We have a CR template without any Activities. It is a Standard Change request that is pre-authorised and requires little information. It is designed to be quick to fill out and complete hence no Activities.
When the CR initially gets created it moves to a Submitted status.
The problem we have is that when using the portal Task to change the status to Completed, the workflow account automatically changes the status to In Progress.
In addition to this, once the request moves to In Progress the option to Complete the CR is removed from the Change Status task.
I'm guessing that there is some built in workflow that prevents a status changing from Submitted to Completed but if that is the case then the Change Status task with the option of Completed is useless.
I could of course add a Manual Activity and have the analysts complete this as well but it seems like a pointless step and just slows the process down. Can anyone think of an alternative?