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Auto Close- Add handling for Skipped Activies

merlenette_jones

merlenette_jones Member Advanced IT Monkey ✭✭✭

September 2016 in Service Manager Console App Feature Requests

At times it is necessary to skip an activity contained within an SR. When using the auto close app I would expect for it to close SR's after a certain amount of days. Yet in the Portal SR's with skipped activities remain in an In-Progress status. Would be nice to see some logic for skipped activities allowing the app to close out the SR

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11

11 votes

Submitted · Last Updated September 2016

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Bryant_Richards Customer IT Monkey ✭

September 2016

We would love if this feature would be implemented as it would help keep our queue's clear from skipped activities

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Michael_Costello Customer IT Monkey ✭

May 2017

I think this would be helpful. Currently I am trying to sort out how to handle activities that are still pending after a RA is rejected. It changes the status of the SR to failed, but then nothing is done with the SR or its activities afterward. What do others do with SR's and their activities in this situation?

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