User doesnt have access to Cireson Portal to Create IR and CR

Hayden_EckhoffHayden_Eckhoff Customer IT Monkey ✭

Hi,

Can anyone help. I believe this issue is due to a userid change as any other users can be added to the appropriate groups and can gain the access to create IRs and CRs. What I cant figure out is what needs to be done to fix this issues. The other thing I noticed about this users is she has two names if I add them to the affected user field when created and IR I see I can select one of two of the same names,

Any help is appreciated,

Thanks,

Hayden

Best Answer

Answers

  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Hi Hayden

    When changing usernames it creates a new user CI object. You will need to delete the old user object from SCSM and restart the cachebuilder so there is only one user that gets assigned the permission.

    Simalir thread here:
    https://community.cireson.com/discussion/2633

    And more on this SCSM behavior here (has a nice little script to move relationships to the new object)
    https://blogs.technet.microsoft.com/manageabilityguys/2013/06/17/managing-username-changes-in-service-manager/

    Cheers
    Joe
  • Hayden_EckhoffHayden_Eckhoff Customer IT Monkey ✭
    Hi Joe,
    I have deleted the two users and removed them from deleted items, sync the adconnector for users which has populated the user in configuration items>users i have restarted the cache builder service and the user still doesnt have access to the button even though she is in the correct groups. I also see her name twice still when creating an incident but when i click the i both records show as blank. Any other ideas
  • Hayden_EckhoffHayden_Eckhoff Customer IT Monkey ✭
    Thanks Joe that worked.
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