Home› Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.
Options

Copy + Paste or Drag and Drop Attachments via Cireson Portals

IT MonkeyIT Monkey O.G.
in Service Manager Portal Feature Requests
It would be nice to add a screenshot to a request offering response without having to create a Word or Excel document and attaching the screenshot manually.  
70
72 votes

Completed · Last Updated

This has been released, see release notes for more details

Comments

  • Options
    PIERRE-LOUIS_DURRISPIERRE-LOUIS_DURRIS Customer Advanced IT Monkey ✭✭✭
    Yes. That would be a great improvement, I have the same remarks from my analyst team who need to save email to attach them.
  • Options
    Matt_WoodhouseMatt_Woodhouse Customer IT Monkey ✭
    Agreed, having the ability to add screenshots to a request offering response would greatly improve the user experience.
  • Options
    Roger_AeschlimannRoger_Aeschlimann Customer IT Monkey ✭
    This is, what our customers miss the most for Incidents!
  • Options
    PIERRE-LOUIS_DURRISPIERRE-LOUIS_DURRIS Customer Advanced IT Monkey ✭✭✭
    Is there something in the roadmap regarding this or this is just impossible with SCSM ? 
    Indeed, this would be a so great improvement to have the same capability as Jira / Confluence regarding this.
  • Options
    Jody_SudburyJody_Sudbury Customer IT Monkey ✭
    Yes, this would be awesome. You can already paste screenshots in the send email form. Shouldn't be too big a deal to allow either analysts to add them or end users to paste screenshots in to their request offering? One can hope this happens at some point...
  • Options
    PIERRE-LOUIS_DURRISPIERRE-LOUIS_DURRIS Customer Advanced IT Monkey ✭✭✭
    The challenge would be to see it directly in the description and/or in the journal action (talking about screenshot for example).
  • Options
    Jody_SudburyJody_Sudbury Customer IT Monkey ✭
    ^^ Even without it embedded in the description for someone viewing the ticket, analysts can be trained to check related items (they already have to do that anyway). Since it's on a different tab, maybe an icon indicating the presence of related items would be useful. Actually that would be helpful with or without the copy&paste of images.
  • Options
    Tracie_MarshallTracie_Marshall Customer IT Monkey ✭
    I agree this would be a useful feature, I know our users would appreciate it.
  • Options
    Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭

    That could be combined with this feature request, to make it even greater (picture preview/show when hovering it) https://community.cireson.com/discussion/comment/7720#Comment_7720


  • Options
    Daniil_HabarovDaniil_Habarov Customer IT Monkey ✭
    how many votes should be implemented to implement this function?
  • Options
    Greg_HiggsGreg_Higgs Customer IT Monkey ✭
    Need this feature to move to self service and away from email support to create incident. 

  • Options
    Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    thanks for implementing that!
  • Options
    Creighton_BarnesCreighton_Barnes Customer IT Monkey ✭
    This would be a much appreciated feature. When we did a pilot group this was one of the first features they asked. "Can we just copy and paste or click and drag a screen shot or attachment?"
  • Options
    Creighton_BarnesCreighton_Barnes Customer IT Monkey ✭
    Just found the road map. Great! Looking forward to q3 release.
  • Options
    Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    @IT Monkey - I just installed the new release of the Porta with Drag and Drop function. 
    Can it be true, that its only working for "Send Mail" from the portal? 
  • Options
    Jeff_LangJeff_Lang Customer Ninja IT Monkey ✭✭✭✭
    @Kenneth_Andersen it does work with workitems as well, but you need to edit your workitem forms and change the fileattachment control to the fileattachmentdragdrop control
  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Look thru all your customspace forms looking for

                            {
                                name: "FileAttachments",
                                type: "fileAttachments"
                            },

    and replace with

                            {
                                name: "FileAttachments",
                                type: "fileAttachmentsDragDrop"
                            },

    Make sure to look at both the default and end user forms controls.
  • Options
    Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    Thanks :)

    what abort the service request?
  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    All CustomSpace .js forms
    incident.js
    servicerequest.js
    changerequest.js
    releaserecords.js
    problem.js
    AKA any forms with attachments in your customspace
    Perform a search in customspace for any type: "fileAttachments" and update to type: "fileAttachmentsDragDrop"
    That is want I did for my farms.


  • Options
    Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    Ok.

    but What abort service offering
  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Ah you mean the Service Catalog items, Cireson has not enabled that yet.
  • Options
    Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    Ok. Hope it will come soon :)
This discussion has been closed.