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VIew building for Service requests

Kim_Morgan Customer IT Monkey ✭

June 2017 in View Builder

I would like to see a list of Service requests for the previous day that shows what analyst "picked up" and classified the call in the first instance. when I say classified I mean the Area, urgency, priority
set and the support group changed.

I can see this in the history of the live call, but when trying to view it from the data mark we are unable to see this data. We have customised our Service requests so not sure if that is why we cant see this data.

Any Advice?

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Peter_Settle Customer Advanced IT Monkey ✭✭✭

June 2017

We are currently looking into installing the MP from the link below to see if this helps at all, however any ideas anyone else has would be appreciated.

https://gallery.technet.microsoft.com/System-Center-Service-8aa67c49

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