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updated List in SCSM not showing in portal v5.0.5

Mike_Storms

Mike_Storms Customer Adept IT Monkey ✭✭

June 2016 in Analyst Portal

I updated a activity list "Activity Stage" how long before it will be visible in the drop down in the portal?

0

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[Deleted User] Ninja IT Monkey ✭✭✭✭

June 2016 Answer ✓

Hi Mike,

As referenced in this knowledge article: https://support.cireson.com/KnowledgeBase/View/1176#/ you will find that Enumerations are updated every 24 hours or on startup...

Enumerations On startup and every 24 hours Incremental Website restart is required to pick up changes to this type of data because it is cached in the web site memory at web site startup.

Hope that answers your question!

Chris

6
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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2016 Answer ✓

You'll have to restart CacheBuilder to pick up these new items. If you don't, it's a full 24 hours before they will appear.

5

Answers

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[Deleted User] Ninja IT Monkey ✭✭✭✭

June 2016 Answer ✓

Hi Mike,

As referenced in this knowledge article: https://support.cireson.com/KnowledgeBase/View/1176#/ you will find that Enumerations are updated every 24 hours or on startup...

Enumerations On startup and every 24 hours Incremental Website restart is required to pick up changes to this type of data because it is cached in the web site memory at web site startup.

Hope that answers your question!

Chris

6
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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2016 Answer ✓

You'll have to restart CacheBuilder to pick up these new items. If you don't, it's a full 24 hours before they will appear.

5

This discussion has been closed.

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