Leon_Vaughn
Customer IT Monkey ✭
TERMS OF USE
AGREEMENT BETWEEN USER AND CIRESON
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MODIFICATION OF THESE TERMS OF USE
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GENERAL
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All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.
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Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
Designated Agent: Matthew W. Deen, Esq.
Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101
Telephone: 619-993-8873
Fax: 888-244-8458
Email: matt.deen@cireson.com
Answers
Hi Leon what version have you upgrade from as I have found this article which may be of some use to you.
https://community.cireson.com/discussion/1239/the-kb-article-created-in-service-manager-console-not-shown-in-portal-after-we-upgraded-to-v6-0-2
Couple of things you will want to run through:
1. This can be typically caused by a faulty AD connector in SCSM that did not bring over users rights correctly. You will want to resync your AD connector in SCSM. Then recycle your cachebuilder service.
If that does not work
2. You can preform a hard reset on the user table in SQL:
First stop the Cache Builder service and then run the following commands against the ServiceManagement DB:
Then restart the CacheBuilder service.
Let me know if this helps,
Merle