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Create an IR or SR from the analyst portal Config Item search results

Paul_Dalkin

Paul_Dalkin Member IT Monkey ✭

June 2017 in Service Manager Portal Feature Requests

Rather than having to search for a CI to attach to another work item, how about a create work item task in the CI/search results page of the portal. This is one approach to encourage analysts to properly add a CI to a work item when they traditionally concentrate on the user. This would also be handy if a WI is needed for a CI where there is no user (e.g. preparing it for deployment without any current user affinity.

I've searched for this in the forums and cannot find an equivalent suggestion, apologies if there is but I'm an occasional contributor.

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4 votes

Submitted · Last Updated June 2017

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Peter_Settle Customer Advanced IT Monkey ✭✭✭

June 2017

This is all to common an issue where analysts are concentrating on the user id as apposed to the affected item.
You get my vote.

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

June 2017

I think there have been similar requests, but not the same. This is a terrific one! It is a great fit for certain processes that are currently a bit awkward without something like this.

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