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It is possible to add the status change task to end user??

Maria_Jose_Cortez_deMaria_Jose_Cortez_de Customer IT Monkey ✭
I have that add to service requests to a new state.

The end user must have the option to close or reject.

For that, it would have to enable the task of changing status to the end user.


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Answers

  • Maria_Jose_Cortez_deMaria_Jose_Cortez_de Customer IT Monkey ✭
    But in the end user profile the task of closing the service request is enabled

  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Within an IR that option with not be available but within an SR you will have that option.


    What is the end result that you want to accomplish?

    Merle
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