It is possible to add the status change task to end user??

Maria_Jose_Cortez_deMaria_Jose_Cortez_de Customer IT Monkey ✭
I have that add to service requests to a new state.

The end user must have the option to close or reject.

For that, it would have to enable the task of changing status to the end user.


Best Answer

Answers

  • Maria_Jose_Cortez_deMaria_Jose_Cortez_de Customer IT Monkey ✭
    But in the end user profile the task of closing the service request is enabled

  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Within an IR that option with not be available but within an SR you will have that option.


    What is the end result that you want to accomplish?

    Merle
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