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Problem of visualization de dashboard knowledge

Maria_Jose_Cortez_de

Maria_Jose_Cortez_de Customer IT Monkey ✭

June 2017 in Analyst Portal

Grant permissions to a user so that he can create knowledge articles and view knowledge base dashboard administration. But the dashboard display is blank.

The portal version is 7.3

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merlenette_jones Member Advanced IT Monkey ✭✭✭

June 2017 Answer ✓
You may need to resync the user table. Sounds like there have been some changes and the cachebuilder service is having trouble enumerating the correct rights Lets try this:

First stop the Cache Builder service and then run the following commands against the ServiceManagement DB:
TRUNCATE TABLE CI$User
TRUNCATE TABLE CI$DomainGroup
TRUNCATE TABLE LastModified
Then restart the CacheBuilder service.

Let me know the results.

Merle
5

Answers

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merlenette_jones Member Advanced IT Monkey ✭✭✭

June 2017 Answer ✓
You may need to resync the user table. Sounds like there have been some changes and the cachebuilder service is having trouble enumerating the correct rights Lets try this:

First stop the Cache Builder service and then run the following commands against the ServiceManagement DB:
TRUNCATE TABLE CI$User
TRUNCATE TABLE CI$DomainGroup
TRUNCATE TABLE LastModified
Then restart the CacheBuilder service.

Let me know the results.

Merle
5
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Maria_Jose_Cortez_de Customer IT Monkey ✭

July 2017

Hi.

Do the requested and all the users lost the permissions and the tables have not been recreated

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