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Templates for Knowledge Base Articles
Justin_Clarke
Customer Advanced IT Monkey ✭✭✭
Looking at knowledge base, would be great to have the ability to have templates you can select and use when creating an article.
This way i can have a template pre populating a format for End User and also Analsyt Content to keep it uniform.
Just like an SR when you create via the draw it gives the option to select from template.
This way i can have a template pre populating a format for End User and also Analsyt Content to keep it uniform.
Just like an SR when you create via the draw it gives the option to select from template.
22
Comments
For now, I liked the really basic template that @Candice_Yeudall posted in this thread: https://community.cireson.com/discussion/298/how-do-you-structure-layout-your-knowledgebase-articles#latest. I took that template and plugged it into a little function that we put in our custom.js file, which sets the "AnalystContent" and "EndUserContent" properties (as well as their ContentType properties), so that all new KB articles start off with the basic structure defined. Here's the script:
//replace this HTML with whatever you want to use as your template. I set the same template for both the end user content & the analyst content, but you could use different ones for each
this would just be for the new article page.
I guess it should be possible, but unfortunately I'm having trouble with getting it to work.
First of all, it doesn't seem like you can actually change AnalystContent, after the page has loaded completely. If it's set before the page has finished loading; it works. But if you try to set it after, it doesn't update the actual text. I'm not sure why this is. But I guess this could be circumvented by replacing .html() on the body element of the iframe.
Even so, my main problem is that I can't figure out how to bind to the change event of the KAType dropdown. Does anybody have an idea of how to get the correct object?