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When trying to resolve a PRB ticket, the auto resolve button and resolution box is grayed out.

Carrie_Andrews

Carrie_Andrews Customer IT Monkey ✭

July 2017 in Service Manager

PRB ticket does have INCs attached as well as a MAN in progress.

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David_Morris1 Member Advanced IT Monkey ✭✭✭

July 2017 Answer ✓

Hi,

to resolve a problem use the "Change Status" task in the right hand bar, after you have set the problem to resolved here and save/apply

once the problem is in the resolved state you can then fill out resolution details and choose if you want to auto resolve any incidents attached to the problem using the check box

5

Answers

Options
David_Morris1 Member Advanced IT Monkey ✭✭✭

July 2017 Answer ✓

Hi,

to resolve a problem use the "Change Status" task in the right hand bar, after you have set the problem to resolved here and save/apply

once the problem is in the resolved state you can then fill out resolution details and choose if you want to auto resolve any incidents attached to the problem using the check box

5

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your physical or electronic signature;
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identification of the material on our services that you claim is infringing and that you request us to remove;
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Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

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Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com