SMA Runbooks won't start - Error about encrypted credentials
[TIMESTAMP] - Execution of the job failed.
Failed to obtain encrypted credentials, please check the related connector configuration
Well, I have checked the connector configuration. It seems to work just fine, at least when I am retrieving the list of runbooks or just testing the credentials in the connector.
In the Admin pane, there is an SMA settings node, but the window is completely blank, other than the MP version in the title bar, and OK/Cancel buttons at the bottom. It has always been this way. Could this be an indication of an issue?
I opened the management pack that contains the template, and I do not see anything wrong/unusual with it, but I am also not sure what I should be looking for.
- I am using a credential in the connector which has rights to SMA and can successfully connect.
- When working in templates, I provide different credentials, but in the same domain as the credential above.
- It is strictly forbidden to share credentials, so these would be privileged user credentials in each case (which have access to SMA, also).
Any insight that can be provided will be most appreciated! I want to rule out errors on my part before submitting an incident, and hopefully this will help others since the documentation on the support sight is very light.