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Having issues with the Watch List function as an End User role

Jonathan_Boles

Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

June 2017 in Analyst Portal

Good Day Cireson Community!

We've just installed v7.4.2012.11 into our QA environment and I seem to be having some issues with the Watch List function when testing in a End User account. When I use the end user test account or an analyst account to add the particular end user as a "watcher" on any SR or IR, the work item never actually shows up in the Watch List grid view (even if the the work item is one that the end user themselves created)

To further mystify my problem, we are utilizing the Work Item Badge count customization from the epic @Martin_Blomgren. The work item badge number is changing as the user is added or removed as a "watcher" on work items but the items themselves never show up in the grid view.

Any help or advice you can provide would be greatly appreciated!

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Answers

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merlenette_jones Member Advanced IT Monkey ✭✭✭

June 2017

@Jonathan_Boles

if you remove that customization. Does that work?

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Kristoffer_Stormark Customer IT Monkey ✭

August 2017

Hi.

Same issue at our site.
Was using the Batch cutom.., but removing that one dose not resolve the issue

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