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Adding the ability to select an Affected user that is not in AD
Having the ability to add an Affected user who is not in AD would be very helpful. We have some external clients that require assistance with some outward facing applications. Currently in SCSM we added them to the SMInternal Domain User list. My understanding is that because CacheBuilder pulls the information from the DistingushedName field in AD it can not see the SMInternal Domain information.