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Re: Convert IR to SR

Alan_Foster

May 2018

is there a way to add the SR ID to the resolution "This Incident was converted to a Service Request. SR99999" and also add to the description in the SR "This SR was converted from IR99… (View Post)

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Re: An SMlets based Exchange Connector

Alan_Foster

August 2018

So, I went back to scratch. Downloaded the files clean. Went through each setting and typed it all again instead of copy/paste. @Adam_Dzyacky thanks for the catch, i had not set the $usemailboxredire… (View Post)

2
Re: In what table will I find the Service Request "Implementation Notes"

Alan_Foster

June 2018

In case anyone else is interested, here is my SQL query to build a report displaying the SR, Implementation Result, and Implementation Notes. /********* Security Firewall Request Report ***********/S… (View Post)

1
Re: Navigation settings

Alan_Foster

March 2018

So, I figured out that the SCSM Analyst group was in the SCSM Admins group. So everyone was an admin. That has been corrected. (View Post)

1
customize the color of font displayed on the Incident.js file

Alan_Foster

March 2018

I have a custom incident.js file, in it I have added the notes field to ExtraProps: "Department,BusinessPhone,Notes" . I would like to have the "Notes" field be either font color … (View Post)

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