Christopher_Carver Adept IT Monkey ✭✭

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Re: Anyone experiencing "missing" runbooks in SCSM?

Christopher_Carver

May 2017

Invoking ad-hoc automation from tickets is pretty straight forward. I would note that I use Kelverion integration packs and this makes things a lot easier. You do not need Kelverion integration packs… (View Post)

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Re: Linking Survey Response to Specific Ticket

Christopher_Carver

March 2017

And.... never mind. Thank you Seth Coussens https://support.cireson.com/KnowledgeBase/View/1318#/ (View Post)

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Re: Handling Activities

Christopher_Carver

September 2016

Thank you Adrian and Conner. Very helpful and exactly what I need. (View Post)

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Handling Activities

Christopher_Carver

September 2016

I was dealt a blow today by our internal security team. No more email approvals for review activities. The reasoning is email can easily be spoofed and the nature of our business were are moving away… (View Post)

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Re: What kind of automation (SCSM, SCOM, SMA/SCO) does your organization leverage?

Christopher_Carver

August 2016

We leverage Orchestrator 2012 R2 (with sights on release 2016 for early 2017) almost exclusively. - Processing SR requests from SCSM end to end; e.g. SSL cert generation to training class registratio… (View Post)

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