Gerhard_Goossens Advanced IT Monkey ✭✭✭
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Re: How to add Assigned User (optional) in a Request Offering?
I created an Orchestrator runbook that assigns the IIR/SR to the analyst who created it. I also added a twist to it that resolves the WI. We call this Quick Create/Resolve. So what I did create a new… (View Post)6 -
Re: Filter Portal KB Article based on user role
The real solution will be to show analyst content by scoping a AD group. This will help in cases where other departments like HR or Facilities also use the portal to only show the analyst content for… (View Post)2 -
Re: SCSM ticket creation skips sequential numbering sequence
The numbering increments by one for every work item. So if SR12345 has an MA attached to it the MA will be MA12346. So the next Work Item that is created will be xx12347. (View Post)1 -
Re: Setting up a New Field in the Incident Form
I also added custom lists. If I remember correctly. The list must be unsealed but the class extension must be sealed. Then you go to lists in the SCSM console and populate that list with your values.… (View Post)2 -
Re: Can we get ability to format the Work Item printout?
I can't see why we need to pay for something that is not working. The print layout is horrible and should have been fixed many moons ago. (View Post)1