Joakim_Normann Adept IT Monkey ✭✭
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Re: Notify Analyst - Private comments doesn't generate notification to analyst
If I as an analyst enter a private comment in a ticket that has another analyst assigned to it, I want that analyst to get a notification about that. Private comments are commonly used when there is … (View Post)1 -
Re: An SMlets based Exchange Connector
@Adam_Dzyacky @Konstantin_Slavin-Bo Thanks for both your responses. The issue was resolved earlier this week. I had to uncheck Exchange Online in the settings, because the mailbox wasn't in the cloud… (View Post)2 -
Re: An SMlets based Exchange Connector
@Adam_Dzyacky creating a specific Run As account for the mailbox in the way you described worked perfectly. Using that account got the connector working. Thank you so much for the help. (View Post)1 -
Re: An SMlets based Exchange Connector
@Adam_Dzyacky the function Invoke-BeforeConnect was present in the Custom_Events file, however we don't use it at the moment, so I removed the file path in the settings menu and I didn't receive the … (View Post)1 -
Re: Convert IR to SR
If we run Convert IR to SR, the incident is still open and we don't get any confirmation that an SR has been created in the background. If we use Convert SR to IR then the SR will get cancelled and a… (View Post)1