Nicholas_Velich Ninja IT Monkey ✭✭✭✭
Reactions
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Re: issues with group assign
Hi Andy, Are you using the "Console Tier Mappings" app alongside "Group Assign?" This is a standalone app that plugs into "Group Assign" (and a few others) to allow for … (View Post)1 -
Re: Configure Team Request
Limiting queues by overall department to adhere to the security requirements would be a great compromise. As far as View scoping is concerned, I probably made that more confusing by calling them &quo… (View Post)2 -
Re: Configure Team Request
Hello Gerhard, I believe 40 queues will have an impact on performance, and should be avoided if possible. Just how much of an impact would depend on the volume of Work Items, and specs of the Workflo… (View Post)3 -
Re: Create Request on Behalf Of
Either Service Request Analyst or Advanced Operator role profile would work, but the End User role profile should work just as well; however, the default End User role will not work, and you will nee… (View Post)1 -
Create Request On Behalf Of - Radio Buttons and Text Change
Original thread here: https://community.cireson.com/discussion/comment/5767 Summary of customization: (1) Rather than allowing the analyst to immediately type in the user picker, they must first choo… (View Post)2