Robert_Brentley IT Monkey ✭
Reactions
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Re: IR is displaying in SCSM console but not showing up in Analyst Portal
Hi Mike, The Cireson Cache Builder is in charge of syncing the work items into the ServiceManagement database within Cireson. So to directly answer your question you can restart the Cache Builder ser… (View Post)2 -
Re: Notifications on Comments added to Change Request
Hi Justin, The action log for Change Requests is just a single field that gets appended when new email communication is sent to that ticket. It might be a better solution to use Orchestrator to monit… (View Post)7 -
Re: Exchange Connector - Add comment to CR action log
Hi Chris, if you look at the Change Request form from the Service Manager Console you'll see the email communication on an Action Log on the Extensions tab, however it is simply appending a single te… (View Post)1