Simon_Zeinhofer Advanced IT Monkey ✭✭✭
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Re: What is the best way to use smlets to create multiple class tickets
You define a template which you want and define the standard workitem type to SR yes. For the support group there are several ways to do that: You define the support group directly in the template. A… (View Post)2 -
Re: What is the best way to use smlets to create multiple class tickets
@Bryan_Lalor The easiest way would be to create or use an existing shared mailbox, where you send the mails from your power apps to. Then you configure the mailbox to redirect the mails to your stand… (View Post)2 -
Re: Addition to Resolve Incident Add In
@Geoff_Ross ONE additional question: Would it be possible to add an option, that the incident gets assigned to the user who uses the "Resolve Incident" task? Maybe additionally only if ther… (View Post)1 -
Re: Analytics Archiver beating SQL Novice - advice please
@Sean_Terry I shared how we solved that meanwhile: https://community.cireson.com/discussion/6526/search-in-the-archive-until-it-is-available-in-global-search#latest mabye that helps :) (View Post)1 -
Re: SMLets Exchange Connector not ingesting emails
When using wildcards , you have to use Switch -regex $email.Subject { '\[Hardware]'{...} '\[Telecom]'{...} } Or Switch -wildcard $email.Subject { '*[Hardware]*'{...} '*[Telecom]*'{...} } I prefer the… (View Post)1