Tom_Hendricks Super IT Monkey ✭✭✭✭✭
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Re: Notify Analyst - Ability To Choose Different Templates
I am restating what has been said, to an extent, but the ability to differentiate based on the class of the parent ticket (CR, SR, IR, etc.) would go a very long way. If my SR approval emails have a … (View Post)1 -
Re: Checklist Activity
I agree. I am creating manual activities where this would be just as suitable, if not more so. The one caveat is if you need automation in the middle of the checklist, rather than before or after it,… (View Post)1 -
Re: Add more Search filters
Hopefully in 8.0? I have a sizeable and growing contingent of users who are very displeased with the current functionality for ad-hoc searches. I count myself among them. I am getting lots of frustra… (View Post)1 -
Re: Implementation Notes in SR table in CiresonAnalytics
This might be more of an FYI than a direct response, but the portal uses the "Notes" property of the SR for this purpose. I think most of us would agree that this was a miss by Microsoft no… (View Post)1 -
Re: Portal responsive design
I have witnessed a "middle ground" where the portal is half-responsive and half-not... As an example, it is still very possible to end up with no menu because that control thinks the view i… (View Post)6