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HOW TO - Summary Report - Cireson Hardware Assets
USE [ServiceManager]; WITH EnumText AS ( SELECT DISTINCT Enum.EnumTypeId, Enum.EnumTypeName, LT.LTValue AS 'EnumText' FROM [dbo].[EnumType] Enum (nolock) JOIN [dbo].[LocalizedText] LT (nolock) ON LT.[LanguageCode] = 'ENU' AND LT.[LTStringType] = 1 -- 1 is localized DisplayName for the element, 2 is Description AND… -
Re: Active Work new column
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Re: Auto set Resolution Category for IR
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Re: Incident not showiung in portal
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Advance Query is not working as expected
Today I tried to change the layout of a Request offering. For that I used the new "Advance Query" feature in the layout. I want 2 prompts to be only displayed, if a custom property of the selected Active Directory User meets a certain criteria. In detail, we synchronize the Cost Center of Active Directory Users into our… -
Re: Add weeknumber to datepicker
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Has anyone seen this Forbidden access error?
Wanted to know if anyone has experienced the following errors: Please advise, as I am completely dead on the water with no ideas. The Portal website states 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. AND ERRORS IN CacheBuilder.log :… -
Re: Sync Hardware Assets Failing
I've the same issue with some ODBC connectors. This errors starts after commiting batched limit rows. Changing the bath limit doesn''t help. Problem is when i try to update custodian. I set domain and user login name same as are in scsm "User" class. What is interesting, according to logs some relationship are loged as… -
SCSM Live Reporting - Display Child IR List of Specified Parent IR
Hi all, Since it is rare to come across SQL documentation for SCSM Live Reporting and since there will inevitably be something someone wants reporting on in real time, it would be a good idea to post this for others so they'll have a headstart unlike myself B) . For this example I will say IR55000 is the Parent IR and want… -
Re: End-users should be able to Close their Active Incidents in the Self-Service Portal
Agreed-- would be nice to see this out-of-box. In the meantime, there are some external blogs that walk through how to add this: https://blog.jhnr.ch/2015/05/13/build-your-own-cancel-incident-task-for-cireson-self-service-portal/ Note-- you might need to change the resolution category guid around line 24 if you are not…