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Re: True Control Center - Unable to open the "Remote Manage" pane
Cireson True Control Center v3.0.5 ConfigMgr 2012+Released: 03/13/2018DownloadA True Control Center or Configuration Manager Portal license key is required. NOTE: If your license key is older than 30 days you will need to request a new key from Customer Success team. Release Notes | Installation Instructions |… -
Received new Announcement, however this on is not targeted to tthis computer, ignoring
I am getting this message, basically, the computer is in a test collection and is not getting the announcements, this is happening to a few different PC's that are in the collection. 08/22/2016 11:25:53 AM COB\broberts : ------------ Initializing new instance of Cireson Ticker App --------------08/22/2016 11:25:53 AM… -
Re: Browser crash when opening Service Offering/ loading indefinitely
Oh well, ok, that sounds easy. What exactly do you mean with the "cache cleaner"? Like truncating some tables as described in this article? https://support.cireson.com/KnowledgeBase/View/1142#/ If this is what you are talking about then I will give it a try tonight. I'm not sure why it takes us so long to restart the cache… -
Error During Import
I'm attempting to do my first set of initial imports. When I create the connector and run the synchronize Now task, I get the following error: 2017/12/01 13:02:57.505 - Error - The user <Domain>\<username> does not have sufficient permission to perform the operation. The account is my Workflow account and pretty much has… -
Proper format to add analyst comment through the V3 API
Hello All, I am in the process of trying to integrate an IVR system with our service desk through the use of the Cireson API. I can successfully create a new ticket through the api/V3/Projection/CreateProjectionByTemplate and api/V3/Projection/Commit calls. My goal is to be able to add comments to these tickets. I can add… -
Re: New folder and link dissapears from portal
Looking at your log files: 2017-04-05 13:54:17,470, ERROR [ 4]: The knowledge manager group is invalid (LST-SCSM-SG-Cireson-KnowledgeManagers).2017-04-05 13:54:17,549, ERROR [ 4]: The asset manager group is invalid (LST-SCSM-SG-Cireson-AssetManagers).2017-04-05 14:09:52,302, ERROR [ 5]: The knowledge manager group is… -
San Diego’s Business Elite Honors Cireson as a Fastest Growing Company
The San Diego Business Journal hosted one of the city’s most dynamic events on Wednesday, July 13, to celebrate the region’s most successful and rapidly expanding organizations. Cireson, an expert in IT Service and Asset Management, was named #13 out of 150 organizations recognized. The 13th annual event was attended by… -
San Diego’s Business Elite Honors Cireson as a Fastest Growing Company
The San Diego Business Journal hosted one of the city’s most dynamic events on Wednesday, July 13, to celebrate the region’s most successful and rapidly expanding organizations. Cireson, an expert in IT Service and Asset Management, was named #13 out of 150 organizations recognized. The 13th annual event was attended by… -
Assign Group By Analyst error!!!
Hi hoping the community can help. When an analyst uses the "Assign Analyst By Group" task for Incidents and switches to "Assign Group By Analyst" within the SCSM 2016 console an error message appears as soon as a letter is typed within the Analyst search box. Please see below for the error: Date: 13/03/2018 4:00:37… -
Assign Group By Analyst Error When Searching For Analyst
Hi hoping the community can help. When an analyst uses the "Assign Analyst By Group" task for Incidents and switches to "Assign Group By Analyst" within the SCSM 2016 console an error message appears as soon as a letter is typed within the Analyst search box. Please see below for the error: Date: 13/03/2018 4:00:37…