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Take Our Survey for $10
In order to continue improving our own solutions, we’d appreciate your feedback in a short software asset management survey (no matter what SAM platform you use). It only takes a few minutes and as a thank you, we’ll send a $10 Amazon gift card to the first 100 people to complete the survey.… -
Creating Deployments taking more that 5 mins to Load
Anyone else seeing with ~2500 applications, when creating a deployment of an application and or package, once app/package is selected right click and select deploy. the next view takes approx. 5mins to load -
How long will the ARO MP take to apply to CMDB?
We're about to come into the 21st century and start using Advanced ROs. However we have tight service windows in which to apply the MP. Anyone know how long it takes to apply (and change the LastModified date) of the work items in CMDB? Our DB is about 45GB. -
SCSM Cireson Portal | Saving New Incident or Service Request takes long time
Hello, I'm having the problem, that it takes between 1 und 5 minutes when I create a new Incident or Service Request in the portal. It doesn't matter if I create it by "New" or by an request offering. It doesn't seem to be user related. Saving changes in an existing inicdent or request only takes seconds. Can someone… -
Hardware Asset search takes longer than normally
Hello, since a few days we experience bad performance at the Hardware Asset search in the Cireson Portal. Normally the results come after a few seconds, now it takes up to two minutes to find an asset. When we search for Software Assets the answers come nearly instant. Does anyone have an idea what we can do in this case?… -
Save button hidden and css edits for Take Survey button
I have a two part question/issue: 1) What do I need to edit to widen the Take Survey button? Seeing it like this just bugs me lol: and 2) When I try to create a survey with more than 5 questions, the SAVE button gets hidden behind the bottom bar and I can't scroll down any further! Any ideas/help is greatly appreciated! -
Saving an IR or SR can take more than 10 -15 seconds for some of our Analysts
Hi - I was just wondering whether anyone else had experienced this - for some of our Analysts it can take more than 10 or 15 seconds to save an IR or SR, but for others it takes an average of 3 to 5 seconds. We have tested this out to show that it isn't the device - if an different Analyst that saves in less than 5 seconds… -
Re: Relationship change in a ticket to a new support group takes up to 20 minutes
It sounds like your workflows are just taking a long time to complete. Maybe there's another one that takes a long time, but the issue manifests as the relationship change because that's the one that's more visible. Check this out. There's a query that shows you workflow timing. It's a really good post about… -
Why does clicking save at the bottom of an IR not aways take you to the previous webpage?
When you click on an IR link, https://supportsite.com/Incident/Edit/IR#### for example in email, it takes you to the Cireson portal IR. When you then click on save a blank page is displayed. Is there a way to get the system to go to the My Work page or another page? -
Assigning more than one request from Gridview takes forever
It's possible from gridviews to assign one or more requests of same type to analyst by using the task button on the drawer and choose “Assign To Analyst By Group”. It's working fine when only assigning one request but when selecting more than one request at the time and assigning it takes reeeeeeeeally long time to do the…
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