Previous Next

Search

1. SLA: First Response not caught

   

   Discussion by Peter_Miklian · July 2019 · Home› Service Manager

   Our incidents have First Assigned, First Response and Resolution SLOs generated. Sometimes when analyst adds a comment in time First Response continues to count down and is breached. Could someone advise what could be wrong or what to check, how to detect this? Thanks.

   4 results

2. First response tracking

   

   Question by Andy_Leopold · January 2018 · Home› Analyst Portal

   hello looking for any info on tracking a first response from Cireson, and setting the SLO in SCSM accordingly. thanks

   2 results

3. ALways sort tab by first column

   

   

   Question by Remy_Bovi · January 2019 · Home› Service Manager Portal Feature Requests

   Hi, Is it possible to Always sort the portal forms by the first column ? 

   2 results

4. Set First Response in Outlook Console

   

   Idea by IT Monkey · May 2016 · Home› Service Manager Console App Feature Requests

   Please provide the capability to set First Response when using the Outlook Console.

5. set first response via email

   

   Question by Andy_Leopold · April 2018 · Home› Service Manager

   Does anyone know if you can set first response or "acknowledge" an IR/SR via email? 

6. Not capitalizing the first letter of every word

   

   Question by Metro_ITS · November 2016 · Home› Survey App

   Can we disable the auto-capitalizing of the first letter of every word? We'd like our surveys to look a little more grammatically correct.

   3 results

7. First response Breach after incident is resolved

   

   Question by Andy_Leopold · February 2018 · Home› Analyst Portal

   hey all, thanks for the help recently, I am now trying to stop the SLA breach warnings and breaches notices when the IR/SR are closed without Acknowledging/First Response. Any help is greatly appreciated 

   3 results

8. First Response time from portal and database reports are different

   

   Question by Rajnish_Kumar_Mishra · January 2019 · Home› Self-Service Portal - Community

   I am trying to fetch report for untouched ticket that means duration between created date and first response time(First analyst comment after ticket created). I am finding issues in report i.e many tickets have first response time greater than created date hence duration comes in negative. Can someone suggest me if it is…

   2 results

9. Advanced Send Email - Option to Enable\Disable 'Update First Response' (in Admin Settings)

   

   Idea by Alexander_Robertson · August 2017 · Home› Service Manager Console App Feature Requests

   My feature suggestion: the Option to Enable\Disable 'Update First Response' (in Admin Settings) TickBox option in the Advanced Send Email settings like 'set Update First Response y/n'. CheersAlex.

10. Error while creating first Manual Activity in Service Request !

    

    Question by Prakhar · January 2018 · Home› Self-Service Portal - Community

    Hi, We are experiencing an issue in our Cireson portal while creating the first Manual Activity in the Service Request. We are getting the following results: 1. Support group name is not saved if only one MA is created. 2. Support group name for the first MA is not saved if two consecutive MAs are created. 3. Support group…