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SLA: First Response not caught
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First response tracking
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ALways sort tab by first column
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Set First Response in Outlook Console
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set first response via email
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Not capitalizing the first letter of every word
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First response Breach after incident is resolved
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First Response time from portal and database reports are different
I am trying to fetch report for untouched ticket that means duration between created date and first response time(First analyst comment after ticket created). I am finding issues in report i.e many tickets have first response time greater than created date hence duration comes in negative. Can someone suggest me if it is… -
Advanced Send Email - Option to Enable\Disable 'Update First Response' (in Admin Settings)
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Error while creating first Manual Activity in Service Request !
Hi, We are experiencing an issue in our Cireson portal while creating the first Manual Activity in the Service Request. We are getting the following results: 1. Support group name is not saved if only one MA is created. 2. Support group name for the first MA is not saved if two consecutive MAs are created. 3. Support group…