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Remove from Watch List
How do we remove a work item from our Watch List? Please note our portal version is old. 8.12.6.2016 I came across KBs pointing to the 'related items' tab, but we do not have any watch list heading under that tab. The only way we can add/remove a work item is to open the ticket and click "add/remove me to watch… -
Incident Classification List
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Need help with List layouts
Hello all, After having setup the portal we had a web dev come in for a day and do some rebranding/customization on the portal. At the moment I'm looking in some weird behaviour we are seeing now. In some RO's we have simple lists as well as some MP enumeration lists. It seems that due to the customization, the MP… -
Catalog item type list
So....currently there's no catalog item type list in the lists and the Catalog item type attribute only uses whatever is in the hardware asset type list. What if we wanted to use the Catalog Items for Software Catalog Items as well? I don't want to add software types to the hardware type list. Either make it to where we… -
Watch list - email notifications
The watch list feature is great, but how do end users know they have been added to a watch list. At this point, OOB it appears there is no built in notification feature that you've been added to a watch list for workitems.. The user has to physically look at their watch list. Users just don't do that. The theory behind… -
Software Asset List
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Export a list's values
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ARO list multiselect
It would be beneficial if I could make ARO Simple Lists multiselectable. Maybe even add some more options like "min. and max. number of selected items". Now if we want to enable users to select multiple values we have 2 options: RO Toolbox when using ROQP (request offering query picker) we have to create custom class,… -
How to change the Displayname of Asset Management enumeration list values
Hi, From our business I got the request to change the Displaynames of the License Type enumeration list values in the Cireson Asset Management Pack, without removing the excisting data linked to the excisting license data. For the Cireson Asset Management Pack there are lists in SCSM that I can edit, but not for this field… -
Creating Enumerated List MPs
Is there any definitive instructions for creating enumerated list MPs in Service Manager for use in SROs? I've attempted to follow the steps in the following URL and can do most steps Step 5 - Authoring, but it seems to be missing other steps in making the MPs workable within my SROs. That or I'm missing something myself…