Search
-
"Is Private" checked. Is it private? Not really.
We are about 2+ years in our Service Portal deployment. Have about 1000 analysts, and about 18k users on the system. Overall it is working well. One question: Could the "Is Private" be relabeled to say "Suspend E-mail Notification?" on the Action Log update? If the "Affected User" has analyst access into the portal the "Is… -
Mark comment as private
-
Hide "private" E-Mails
-
Analyst / Private Comment
-
Ability for the user to set Requests to private
-
In the subject, is there a tag that exists to mark the message as private or public?
-
Mark file attachments on work items Private
-
Mark comment as private after it has been saved
-
Re: Remove private flag from Incidents and Service request
Of note SCSM does not handle NULL for Private property. So the template has the private box tickets as it is attempting to handle the NULL. but when the template is used it defaults to False unless to tick it. The private flag in a template has no impact on the template design. It only applies the True/False on comment… -
Analyst Email Replies Marked as Private
We just installed the Action Log Notify app and it's amazing! However, we are running into an issue when Analysts respond to the notify emails. I think it would be easiest to explain as an example: End User comments on Ticket within Portal Email is sent to Analyst to let them know about the comment Analyst replies to email…