Adrian_Paech Advanced IT Monkey ✭✭✭
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Re: Handling cross-department Service Requests
+1 on using activities to delegate tasks. we are looking at this now, and rather than assigning an SR to a support group, we assign it to an SR quality control group/individual, who "overlooks&q… (View Post)1 -
Re: Add Support Group Field to Portal MA Activity Form
Just a quick note on sending Notifications to the Manual Activity Support Group. This doesnt currently work when the activity status changes to "In Progress" It only works when the Manual A… (View Post)3