Good Day all,
Hoping that some of the great minds here can help with the current issue I am looking at. Working on getting account creation automated in SCSM with the help of Orchestrator. I have the current workflow and runbooks working.
The end of the activity flow ends in a parallel activity with 3 manual activities nested in it. The issue that I am currently researching is properly communicating though email notification to the end user.
Email will correctly fire off when the manual activates are completed, but referencing information from the Parent SR is not going smoothly.
As a note, the parent work item is an SR that has been extended with new fields that get entered on the portal, I can successfully reference the "User Input" though out all of the activity flow and in each runbook, but even when selecting the individual fields for an email template all information is blank.
I did attempt to use SeedRole='Target' but that did not have the expected results, and from research seemed to only work for the Contains Activity related class.
Has anyone tackled this issue before?
Thank you all!