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Portal Task - Enable "Search Knowledge Base"

Adam_Dzyacky

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

March 2017 edited March 2017 in Community Uploads

Between me and @Tom_Hendricks I'm not sure why either of us didn't think of it after this discussion, but wouldn't it be useful to be able to search the knowledge base of the analyst portal from a current Incident? Sure it's only a click and some typing away...but in the name of less clicks and typing here's a new portal task for Incidents!

This incredibly simple customization adds "Search Knowledge Base" to Incidents for the Cireson Knowledge Base. For the sake of argument I put an "else" in the logic in the event the Title of the Incident somehow is blank to instead just drop you onto the main knowledge base page. It goes with saying, this can probably be easily adopted to things like SharePoint searches and more.

The only configuration required is just editing the searchKnowledgeBase.js to update it with your custom SCSM portal url.

searchKnowledgeBase.zip 676B

4

Comments

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

March 2017

I came close to attempting something like this, but then I talked myself out of it. However, many of my users are sensitive to click counts, so I may test this with them.

Regardless, this is a great and simple way to save a few clicks, so good thinking!

0
AJ_Wittenbrink Customer Adept IT Monkey ✭✭

May 2017

Nice! I edited it to add Service Requests as well (analyst work instructions etc..)

0
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2017

Always glad to provide a framework @AJ_Wittenbrink

0

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