Help texts for the end users to fill in the input via e.g. a small symbol next to the input text. E.g. Enter an IP address (help text: You can find the IP address on the label of your switch etc.). If you could set these hint texts in the ARO configuration for each input that would be great.
example for an suggested priority dropdown field would be
something like this would be very helpful to assist our users to fill and select the right values
a customer has only one Send Email template , probably more in the future.
Anyway, they want to have one of the templates preselected.
I think the best position to do so would be a "Setting Elements" entry, what do you think?
Screenshot for better understanding:
would be great to search also parts of words or simply information.
The Convert to IR and Convert to SR add-ins are great! Thank you for those. Could we get a Convert to Change add-in that is displayed on both IR and SR? Better yet, have where it is displayed configurable.
In our environment sometimes analysts are notified and they get the pop-up with bold text, the item has changed, and sometimes we do not. I'm still trying to understand when it happens and more importantly, when it doesn't happen.
As an example, a ticket is assigned to one analyst, they are working on it. It gets assigned to someone else, original person still has it open and saves it. The ticket is set back to the original person, all done without the original person knowing that someone else tried to assign that ticket.
Is this something unique on our configuration or is this a needed feature request?