The Analytics DB already seems to have this functionality.
Data in the WorkItems table makes them visible in the portal, but are unable to be viewed since they no longer exist.
Allowing a custom class to be synced via the CacheBuilder and then able to be displayed using a custom written form would allow administrators to further extend the functionality of the Cireson portal in alignment with their SCSM console.
A settings screen that would be accessible by administrators on the portal could expose a list of classes to sync to the ServiceManagement DB.
Once synced to the ServiceManagement DB, a new form could be created by copying the Incident.js (or other similar template) and renamed to the class name and edited to contain the class properties formatted in the same way other forms are currently displayed.
The base view navigation page could be created using a Saved Search to create the initial grid of items. Only once these are clicked on would it expose the related form.
Eventually, a for designer would assist in creating these forms but for this feature a manual creation of the form would suffice.
- Closer Alignment of SCSM Console and Cireson Portal experience for extended environments
- Further extension of data collected by ServiceManagement DB to assist with faster reporting and long term storage of data in Analytics.
- ServiceManagement DB size could grow fast if not managed correctly
- Manual form design could be difficult to manage and deliver correctly to end user
Add status of work items and activities is an obvious one, but I think the filter list should be extended to allow analysts to save meaningful and useful searches.
Additionally, the ability to share a search with my team would avoid duplication of effort. Perhaps these could be enhanced through the new dashboard somehow.
IE your simple list has four options
Choosing either Network or Mobile will make the rule true to display the next required question.
It would be cool to have such button for manual activities.
Following on from existing feature "Create Problem and Create Change tasks on work item forms", this could be a task to copy records.
We don't want dozens of CR or RR templates, and activities can be slow to work through. Instead of starting a new template from scratch, it would be helpful for an OOTB solution to copy a record that's prefilled with 90% of the content you will keep. This will save hours, especially when your C&R process could include several activities. *we don't offer console access to analysts only admins.