Best Of
Add "ResolvedByUserId" and "ResolvedByUser" to CiresonAnalytics
It would help a lot if an additional column for resolved by user would exist in the sm_workitem_incident table, maybe the same as it is for assigned user (AssignedUserId and AssignedUser).
Sometimes an incident gets resolved "on the fly" without being assigned or maybe someone resolves an incident , which is assigned to another user, without assigning it to him/herself.
I mean it would be possible to create a workflow, which would reassign an incident after it is resolved, when the assigned to user is NULL or not equal the resolved by, without much effort, but I'd rather not have to do that - So adding these 2 properties would be really helpful :)
Dashboard Auto Refresh Add-In
I’m excited to announce the Dashboard Auto Refresh Add-In version 1.0.0 release:
The Dashboard Auto Refresh Add-In allows dashboard widgets to refresh data on a configurable interval via toggle switch at the top of the page.
The Add-In can be configured to allow auto refreshing of all dashboard pages, or specific pages via GUID.
Global Search Sorting
It would be amazing if we could sort Global Search results by properties.
E.g. sorting by created date - that would help when we want to have the newest incidents first. Maybe just define the most standard properties for each class by default and then make it possible to sort it by one of them.
Re: Cireson ITSM Awards
Do you have:
- A process within your organization that makes managing work (Incidents, Service Requests, Changes, Releases, Problems, or Assets) easier?
- An automation in Orchestrator, Power Automate, PowerShell, custom SCSM workflows or something else that generates time savings for you? your team? the entire organization?
- Something integrated into SCSM to further round out your Service or Asset management stories like CRMs, anti-virus platforms, or vendor's ticketing solutions?
If you've built something that fits into any of the above then YOU should submit an entry! No submission is too simple nor too complex. Entry is open until the end of the month.
ARO list multiselect
It would be beneficial if I could make ARO Simple Lists multiselectable.
Maybe even add some more options like "min. and max. number of selected items".
Now if we want to enable users to select multiple values we have 2 options:
- RO Toolbox
- when using ROQP (request offering query picker) we have to create custom class, create objects (="list items") and pull them using query
MP enumeration list could have multiselect, too. Example: SR like "I want to get report of incidents with Active and On hold statuses"
What do you think? How do you handle your requests where "users should be able to select multiple items in this list"? Thank you.
Re: Documentation for load balancing the Cireson Portal?
Assuming your pointing at the same ServiceManagement database as your 1st web-server you dont need to select install database again on your 2nd webserver - but it does not matter either way it will run the same DAC again.Christian_Fails said:Thanks for your response Adam.
I already have one web server running the portal. I ran the portal install on our 2nd web server with Install Database selected and it seemed to cause some tables to be corrupt. When installing the portal on a 2nd web server, for load balancing purposes, should I select Install Database or not?
The main thing to avoid issues, like Adam mentions above is to not have two cachebuilders running at the same time on both web servers. Have it running on one server with recovery task to start on the second server in the event of failure.
Re: License Expiration Warning?
Hope this helps.
Reminder Notifications using Notify Analyst
Reminder Notifications work well, but it sends reminder to the analyst for all his/her open assigned tickets. It would be very useful to fine-tune these reminders based on Resolution deadlines so that analysts can adequately address the tickets needed.
Example - A low priority case with a 10 day resolution time - configure a reminder to be sent 1or 2 days prior to the 10 day target time-frame.
Work item reminder
create reminder on a work item that sends something within the portal or/and via mail.
Alow of the time a suggest a solution, sent out a mail "get back to me if this does not work, if i dont hear anything i will close the incident in a couple of days"
But as we humans do we forget, i have a community solution in place for the console and this is a function that alot of us use and would like to se in the portal.
