Future: Propose to combine these into a single task (i.e. "Associate...") which brings up a form that has the various associations. This would allow setting of multiple relationships in one go...
While this would speed up data entry against a single Asset, also consider allowing the task to be used against a selection of multiple assets, to really really speed up data entry. (e.g. A batch of 20 laptops have been purchased by the same organisation, and have the same warranty, invoice, cost center and custodian)...
100 data entry operations - reduced to 1 data entry operation.... hell yeah...
It would be really useful if Analysts completing Res had some way to assign the Work Item to be created directly to themselves. Otherwise, they need to create it, then open it and click the Assign to me task, or even worse, in environments with security and Work Item queues, they need to wait for someone else to open it and assign to them before they can access it and work on the ticket.
This option would only be visible to Analysts either via a check box somewhere or perhaps a button next to 'Save' for 'Save and Assign to Me'.
Let' say you present end user with a Multi answer Question first:
Do you need - help with something that worked but it doesn't work anymore? = this will create a IR
- something new? -this will have multi SR templates based on answers further down.
Based on what they answer you point the next page to the right right offering.
Sometimes users don't know when to submit a SR and they use IR. I hope this make sense.
In the example below, within our Practice Technology Services Category, we've got two SOs, one for users reporting an issue related to the category and another for submitting a request. While only a max of 8 icons are show, we have multiple service offerings that have 12,15 (or event more ROs) and it would be best if all of the icons showed in four/five columns and additional rows as required.
Please vote this up if you'd like the ability to show all of your RO icons within an SO versus just the first 8!
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