I think it would be a good idea that when using dashboards that you could choose colours for the criteria being set.
Currently the Portal will set the colours themselves which can be confusing in certain scenarios like the below:
In this circumstance, it has set Incident as blue (usually associated with Change), Service Request as red (usually associated with Problem) and green for Problem (usually associated with Service Request)
The feature might allow you to choose colours based on what you are grouping by.
For example - unlock account and reset password. Right now, this would be a runbooked scenario wherein the runbook evaluates what was picked an then acts accordingly. Per the suggestion here, based on what choice was initially picked would flip what template was invoked behind the scenes. Thereby allowing multiple request processes front-ended by a minimum number of Request Offerings.
This not only streamlines things from an end user request perspective, but enables more individuals across a department to be involved in the creation of process without having to rely on custom runbooks being created.
So for example - below I've pasted the description field from an ARO that I've created. I would expect to be able to control both the questions/prompts that are displayed but instead, I can only control whether the prompt (ie. the answer provided/selected by the user) is shown.
So I end up having to show lines of information that are completely unnecessary. I would prefer this work similar to the way the user input control works - where you only see what's relevant based on the ARO prompts. So ideally, I would see the below results: