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ARO list multiselect
It would be beneficial if I could make ARO Simple Lists multiselectable.
Maybe even add some more options like "min. and max. number of selected items".
Now if we want to enable users to select multiple values we have 2 options:
- RO Toolbox
- when using ROQP (request offering query picker) we have to create custom class, create objects (="list items") and pull them using query
MP enumeration list could have multiselect, too. Example: SR like "I want to get report of incidents with Active and On hold statuses"
What do you think? How do you handle your requests where "users should be able to select multiple items in this list"? Thank you.
Re: Documentation for load balancing the Cireson Portal?
Assuming your pointing at the same ServiceManagement database as your 1st web-server you dont need to select install database again on your 2nd webserver - but it does not matter either way it will run the same DAC again.Christian_Fails said:Thanks for your response Adam.
I already have one web server running the portal. I ran the portal install on our 2nd web server with Install Database selected and it seemed to cause some tables to be corrupt. When installing the portal on a 2nd web server, for load balancing purposes, should I select Install Database or not?
The main thing to avoid issues, like Adam mentions above is to not have two cachebuilders running at the same time on both web servers. Have it running on one server with recovery task to start on the second server in the event of failure.
Re: License Expiration Warning?
Hope this helps.
Reminder Notifications using Notify Analyst
Reminder Notifications work well, but it sends reminder to the analyst for all his/her open assigned tickets. It would be very useful to fine-tune these reminders based on Resolution deadlines so that analysts can adequately address the tickets needed.
Example - A low priority case with a 10 day resolution time - configure a reminder to be sent 1or 2 days prior to the 10 day target time-frame.
Work item reminder
create reminder on a work item that sends something within the portal or/and via mail.
Alow of the time a suggest a solution, sent out a mail "get back to me if this does not work, if i dont hear anything i will close the incident in a couple of days"
But as we humans do we forget, i have a community solution in place for the console and this is a function that alot of us use and would like to se in the portal.
Add a reminder to work item
for example, we get requests for Internet access for guest accounts, we sometimes get these requests weeks in advance.
To be able to tick a reminder box and add a reminder date/time - that we can then set email template to shoot out an email as reminder to act on job.
SCSM Affected User
Open Direct Link in new Window(Tab) for Advanced Request Offering app (ARO)
Ability to Use Custom Favicon File
We would like the ability to use our own favicon file for the Cireson Portal and have it persist across upgrades. Currently, it is possible to overwrite the favicon.ico file in the intetpub\CiresonPortal directory but this file gets overwritten every time the portal is upgraded. It would be handy to be able to have the portal allow the use of a favicon.ico file in the CustomSpace folder take precedence over the default favicon file.
This allows the ability to have different browser tab icons for DEV,TEST,PROD environments for better visibility of what environment you are working in.