Open Direct Link in new Window(Tab) for Advanced Request Offering app (ARO)
Ability to Use Custom Favicon File
We would like the ability to use our own favicon file for the Cireson Portal and have it persist across upgrades. Currently, it is possible to overwrite the favicon.ico file in the intetpub\CiresonPortal directory but this file gets overwritten every time the portal is upgraded. It would be handy to be able to have the portal allow the use of a favicon.ico file in the CustomSpace folder take precedence over the default favicon file.
This allows the ability to have different browser tab icons for DEV,TEST,PROD environments for better visibility of what environment you are working in.
Add custom icons to the portal
Prevent date/time from being offset by user's regional settings
We have a few forms with a date picker in it. When you choose a date, a time is being added. This is always set to 0:00 (or 12:00AM in US culture). The user will usually not change this time as it isn't relevant for the requests. When submitting the request, the date in the SCSM console is set back an our or two, depending on daylight savings, or more when in a different time zone. This affects the automatic confirmation mail, in which the displayed date is a day before the selected date (as 0:00 or 12:00AM minus 2 hours changes the date).
I believe SCSM sees everything as UTC. I'd like to have the option for the portal to not translate the date/time, but to make sure that the selected date is identical to the date being saved in SCSM, like the MS portal does.
Re: Security Scoping/Performance issues - Catalog Item Groups and Open form performance
I am paraphrasing here, but the response so far is essentially "don't scope your users' templates or catalog groups and don't have very much data."
Since that (and any actual variation of it) is utterly unacceptable for our requirements, I am hoping that we will be able to at least come up with a plan to mitigate the effects of whatever design flaws would lead someone to suggest this in a non-joking manner.
I did not understand at the time why SCSM 2016 was a performance update without any significant new features over 2012 R2. Now, not only do I have a deep understanding why, but I am hoping they have the same idea for an upcoming UR or perhaps a 2016 R2, and soon.
I will share any good information that comes out of this, as we continue.
Not that this would be available quickly enough for either of us, but this is why I created this feature request: https://community.cireson.com/discussion/2967/replace-scsm-object-scoping-in-portal-for-performance#latest. It would be nice to just bypass this altogether with a better solution. Using AD group membership in the portal seems to work just fine, when it can be used.
Re: Service Catalog Performance issues
If you haven't noticed either Service Manager nor Cireson scales the RO or SO images so there is a'lot of performance/size to gain.
Based on your description above I suspect you are using the Home view with the url ending in /ServiceCatalog/Listing#/ which is utilizing the api call "/api/V3/ServiceCatalog/GetServiceCatalog" which in return is sized quite big because every RO item in the JSON file is containing 4 images. I've scaled all our images but even then with 72 ROs in my lab environment the JSON is still 6.8MB
When we were trying to decide between the 3 different home views none of them were quite up to our internal processes and so I explored the idea of building my own home view from Cireson API's and quickly encountered this problem. As it turns out there are undocumented API's that Cireson themselves are using in other views for the service catalog which are less chatty and I can get the same service catalog without images as JSON in only 35.8KB. All Images are loaded with xhr when needed and then cached!
So with all above I'm almost done building a custom Home app (Single Page Application) with shop and checkout functionality for one choosen SO category, here named 'Order' but will probably change to 'Shop' when finished
Some comparisons from my lab environment with 72 ROs:
The reason for dual entries on /ServiceCatalog/Listings#/ is that when you click on a SO in the right navigation pane the service catalog JSON is downloaded ones again thus the downloaded size increases!
Re: Performance tuning for CMP
Help text for ARO
Help texts for the end users to fill in the input via e.g. a small symbol next to the input text. E.g. Enter an IP address (help text: You can find the IP address on the label of your switch etc.). If you could set these hint texts in the ARO configuration for each input that would be great.
example for an suggested priority dropdown field would be
something like this would be very helpful to assist our users to fill and select the right values
Attach Files to KBs
@createdfilter set standard filter value