|In the SCSM console, when an incident is
reactivated I must add a comment. It would be very useful feature to have this in the Cireson Analyst Portal as well. |
Currently, when the analyst reactivates an incident, and does not add any comment afterwards, we do not know why the Incident has been reactivated.
If the field is required during incident reactivation, the analyst will be forced to write why it is reactivated!