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Reminder Notifications using Notify Analyst

Amit_Makharia

Amit_Makharia Customer IT Monkey ✭

January 2021 in Service Manager Portal Feature Requests

Reminder Notifications work well, but it sends reminder to the analyst for all his/her open assigned tickets. It would be very useful to fine-tune these reminders based on Resolution deadlines so that analysts can adequately address the tickets needed.

Example - A low priority case with a 10 day resolution time - configure a reminder to be sent 1or 2 days prior to the 10 day target time-frame.

6

6

6 votes

Submitted · Last Updated January 2021

Comments

Jason_Meyer Customer Advanced IT Monkey ✭✭✭

June 2023

This very thing came up in our 'user group' meeting today. Our 'analysts' would like the ability to set a reminder 'themselves' of pending future work they can't forget.
Following thread to see if it gets any traction.

Thanks community...

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