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Add "ResolvedByUserId" and "ResolvedByUser" to CiresonAnalytics

Simon_Zeinhofer

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

April 2023 in Service Manager Portal Feature Requests

It would help a lot if an additional column for resolved by user would exist in the sm_workitem_incident table, maybe the same as it is for assigned user (AssignedUserId and AssignedUser).

Sometimes an incident gets resolved "on the fly" without being assigned or maybe someone resolves an incident , which is assigned to another user, without assigning it to him/herself.

I mean it would be possible to create a workflow, which would reassign an incident after it is resolved, when the assigned to user is NULL or not equal the resolved by, without much effort, but I'd rather not have to do that - So adding these 2 properties would be really helpful :)

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5 votes

Active · Last Updated April 2023

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