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is there any way to Show the Priority and support group and the end user screen
Mark_Geary
Customer IT Monkey ✭
Hi is there a way that the end user can see the priorty, support group and who the call is assigned to on the view that they get.
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john_doyle
Cireson Support Ninja IT Monkey ✭✭✭✭
Hi Mark,
If you have not done so already, you can copy the Incident.js and ServiceRequest.js files from the \Scripts\forms\templates folder to the CustomSpace. Then add the controls you wish to see to the DefaultEndUser form with Disabled set to true. You can copy the control definitions from the Default form.
e.g. for the Incident.js{<br> columnFieldList: [<br> { DataType: "LongString", PropertyDisplayName: "Description", PropertyName: "Description", MinLength: 0, MaxLength: 4000, Disabled:true }<br> ]<br>},<br><b>{</b><br><b> columnFieldList: </b><br><b> [</b><br><b> { DataType: "String", PropertyDisplayName: "Priority", PropertyName: "Priority", Disabled: true },</b><br><b> { DataType: "Enum", PropertyDisplayName: "SupportGroup", PropertyName: "TierQueue", EnumId: 'c3264527-a501-029f-6872-31300080b3bf', Disabled: true},</b><br><b> { DataType: "UserPicker", PropertyDisplayName: "AssignedTo", PropertyName: "AssignedWorkItem", Disabled: true }</b><br><br><b> ]</b><br><b>}, </b><br><b>{</b><br> name: "ActionLog",<br> type: "actionLog"<br>},
5
Answers
If you have not done so already, you can copy the Incident.js and ServiceRequest.js files from the \Scripts\forms\templates folder to the CustomSpace. Then add the controls you wish to see to the DefaultEndUser form with Disabled set to true. You can copy the control definitions from the Default form.
e.g. for the Incident.js
{<br> columnFieldList: [<br> { DataType: "LongString", PropertyDisplayName: "Description", PropertyName: "Description", MinLength: 0, MaxLength: 4000, Disabled:true }<br> ]<br>},<br><b>{</b><br><b> columnFieldList: </b><br><b> [</b><br><b> { DataType: "String", PropertyDisplayName: "Priority", PropertyName: "Priority", Disabled: true },</b><br><b> { DataType: "Enum", PropertyDisplayName: "SupportGroup", PropertyName: "TierQueue", EnumId: 'c3264527-a501-029f-6872-31300080b3bf', Disabled: true},</b><br><b> { DataType: "UserPicker", PropertyDisplayName: "AssignedTo", PropertyName: "AssignedWorkItem", Disabled: true }</b><br><br><b> ]</b><br><b>}, </b><br><b>{</b><br> name: "ActionLog",<br> type: "actionLog"<br>},