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Email replies - preserve line breaks

LeeJones Member IT Monkey ✭

July 2019 in General Discussion

How can I preserve line breaks in emailed comments? I read this thread that seems to be similar to my issue, but maybe not quite:

https://community.cireson.com/discussion/4941/email-format-and-service-request

When our analyst adds a comment, we have the comment sent to the end user via email. However, the plain-text list (bottom in screenshot below) becomes a single run-on paragraph (top in screenshot below).

How do I preserve line breaks in plain text or HTML emails?

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Jeff_Lang Customer Ninja IT Monkey ✭✭✭✭

July 2019 Answer ✓

@LeeJones wrap the text in a <pre></pre> block, that will preserve the line breaks etc

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Jeff_Lang Customer Ninja IT Monkey ✭✭✭✭

July 2019 Answer ✓

@LeeJones wrap the text in a <pre></pre> block, that will preserve the line breaks etc

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LeeJones Member IT Monkey ✭

July 2019

@Jeff_Lang
Man, I hope that works! I updated the notification template and added wrapped the description. I'm making a test ticket, we'll see how that goes, and I'll update. :-)
BTW, did you mean I should wrap the entire template in PRE, or just the blocks of text? I interpreted that as just the problem areas of the email.

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Jeff_Lang Customer Ninja IT Monkey ✭✭✭✭

July 2019

@LeeJones just put the blocks of text you want to preserve the line breaks in inside the <pre></pre> block not the entire template

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LeeJones Member IT Monkey ✭

August 2019

It's good enough!

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