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Keep getting this error once a week

Howard_HanshawHoward_Hanshaw Customer IT Monkey ✭
edited August 2023 in Affected User

I keep getting this error once a week.

data:image/png;base64,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I need help fixing this in my environment.

Answers

  • Options
    Howard_HanshawHoward_Hanshaw Customer IT Monkey ✭

    sorry i attached the error to the ticket guys.


  • Options
    Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

    @Howard_Hanshaw We have the same issue from time to time.

    For us it happens under the following circumstances:

    1. User opens the cireson portal
    2. User closes the tab / disconnects from the portal
    3. Then 2 hour later, the user opens the portal again and wants to e.g. open a ticket. Then the error "Connection to Servicemanager is stale...." appears and an apppool recycle gets triggered.

    The timestamp for the new connect has to be between both the session timeout and Servicemanager connection timeout and an app pool recycle. So if you have the session timeout set to 20 minutes and the Servicemanager connection timeout to one hour, then the new connection has to happen after 61 minutes at the earliest, but before the App Pool recycle. We have the same issue in our test system.

    As we use Windows Authentication, we use static machine keys - but still it happens.

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