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Failed to send email

Hello everybody.

I'm trying to send email to affected user from My work.

First I get an html code instead of user address.

I manually change user address and get error message.

Any thoughts?

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Answers

  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    schubarov said:

    Hello everybody.

    I'm trying to send email to affected user from My work.

    First I get an html code instead of user address.

    I manually change user address and get error message.

    Any thoughts?

    Hello,

    What version of the Portal are you using?
  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Also have you reviewed our KB on send email configuration - https://support.cireson.com/KnowledgeBase/View/1168#/

    In the Send Email Form window:

    • The TO address will be automatically populated with the affected user's email address (if there is an associated affected user).
    • You can add additional email addresses to the To and CC box by separating each email address witha a comma (,).
    • You can optionally choose a template from the Tempate dropdown. If the template contains “substitution strings” (e.g. $Context/Property[…..$) the object property values will not be substituted automatically.
    • You can optionally choose to attach a file
    • You can optionally add the message to the action log.
    • For Incident Requests, you can optionally change the status to "Pending".
    Let me know if you have further questions 

    Merle
  • john_doylejohn_doyle Cireson Support Ninja IT Monkey ✭✭✭✭
    My guess is that you are experiencing a known issue with our licensing mechanism. We are about to release an update to address the cause.
  • schubarovschubarov Member IT Monkey ✭
    Also have you reviewed our KB on send email configuration - https://support.cireson.com/KnowledgeBase/View/1168#/

    In the Send Email Form window:

    • The TO address will be automatically populated with the affected user's email address (if there is an associated affected user).
    • You can add additional email addresses to the To and CC box by separating each email address witha a comma (,).
    • You can optionally choose a template from the Tempate dropdown. If the template contains “substitution strings” (e.g. $Context/Property[…..$) the object property values will not be substituted automatically.
    • You can optionally choose to attach a file
    • You can optionally add the message to the action log.
    • For Incident Requests, you can optionally change the status to "Pending".
    Let me know if you have further questions 

    Merle

    My version is 6.0.6073.3203.
    I guess I don't have an access to this KB. I don't have a paid version of SSP
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