Peter_Forster
Partner IT Monkey ✭
Hi,
since today we receive on our Remotedesktop-Server the warning, that the License Key has expired:
On other computers (not Remotedesktop everything is fine). The license will expire End of January 2017.
Installed Versions:
Cireson Console App Licensing: 7.7.2012.96
Outlook Console MP: 7.5.2.166
Any idea how to fix this?
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Answers
Local client cache is (I believe...):
C:\Users\USERNAMEHERE\AppData\Local\Microsoft\System Center Service Manager 2010
You can optionally just rename the "system center service manager 2010" foder if you're concerned for any reason. Otherwise, the folder is reconstructed on console launch.
I've occasionally seen the local client cache cease to update for whatever reason preventing things like updated views or Invalid License Key for Cireson appear.
First, here are my troubleshooting/observations that kept leading to dead ends:
All of this said, it feels entirely a Cireson licensing issue. That's when it struck me "I wonder if this affects their free apps?" Opening the Advanced Send Email settings, lo and behold...
This now entirely seals the solution for me as this error points to a Windows OS related setting. Checking the machines in question I opened up the FIPS setting to discover it was marked as Enabled. I flipped this to Disabled, closed the SCSM console, re-opened and voilà! Cireson functionality restored!
Resolution: While it may not be ideal for everyone, the FIPS setting must be marked as "Disabled" or "Not Defined" to restore machines experiencing this issue to working order.
Does this merit a feature request @james_kleinschnitz and/or @seth_coussens?