In case you missed it, I've started a new blog series that shows you how to connect Service Manager and SCOM beyond just Alerts to Incidents.
Whether you're a SCOM admin looking to turn frequent monitoring asks into Request Offerings, lower permissions in SCOM, or even just show your peers why #processmatters - this is the blog for you!
https://cireson.com/blog/blog-series-microsoft-service-manager-the-key-to-streamlining-operations-manager-administration-part-1/