We are finding that in SCSM 2016 (after an in-place upgrade from SCSM 2012 R2), work items are regularly getting stuck in new status.
This seems to be happening more regularly that what occurred in 2012 R2.
To get around this we have to restart all SCSM services + delete the contents of Health Service State folder.(http://www.systemcentercentral.com/scsm-2012-tip-all-workflows-stuck-in-new-status-and-never-completing-issue-and-workaround/)
I am wondering if anyone else has come across this?
For reference purposes, I have also posted this question up on the TechNet forums..
Cheers,
Adrian