How can I prevent an email chain ending up in an end users comment when they reply via email

Hi All,

Having not used SCSM for around 5 years and only just getting back into it, I'm a bit stuck with how I prevent a huge long email chain appearing in the end user SCSM comment when they reply via email to an analyst comment.

Is there a method to make it so only the end user comment is added into SCSM without the email chain which includes an analyst comment?

Thanks,

Richard

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