Hi,
We are in the process of decommissioning our old ITSM system and are looking for the standard backup procedures for tickets on the old server. Specifically, is there anything outside of the ServiceManagement DB that is needed to keep a complete record of the historical tickets. Is the whole ServiceManagement DB needed or just specific tables?
Once these tickets are archived and the rest of the old ITSM system is fully decommissioned, how difficult is it to view the archived tickets?
Thank you!
Brandon Scott