Eugene_Rack Adept IT Monkey ✭✭
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Re: 4000 character limit on Action Log, still allows to save but doesn't save anything.
Good morning We have just experienced the same issue. While I understand that Microsoft System Centre backend has the limitation I would have thought that the Cireson portal that has the message ther… (View Post)1 -
Notify a support group with comment update - when IR / SR unassigned
Good afternoon The notify analyst setting is a great tool for notifying the assigned analyst when there is a comment update. However in our way of working, the IR's / SR's are not assigned to an anal… (View Post)1 -
History tab - Auto expand
When we select the History tab to view the history details the History tab then displays a button to Show History. Strange that one would have to click another button to show the history. The reason … (View Post)3 -
Re: Why would I be seeing the app pool account changing a Support Group value in the WI history?
I have also just seen this issue. The history log shows that the Portal Service Account changed the support group. The only orchestrator runbook that changes support group are for a specific IR ticke… (View Post)1