Gabriel_Lences Advanced IT Monkey ✭✭✭

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Tips on improving your Incident managemement journey!

Gabriel_Lences

August 2021

With these few simple steps, we've managed to get down from 1000 incidents per month to 20! 😁 Alright maaaaaaybe that's not entirely true, but with a few enouraging voices spanning from @Adam_Dzyacky… (View Post)

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Re: Sneak Peek: Integrating Teams to Service Manager

Gabriel_Lences

August 2020

Alright so looking into this and the adaptive card designer a bit more - the design should be fully customizable through the .json files you can create on the https://adaptivecards.io/designer/ right… (View Post)

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Re: [JS help needed] - Hide enum values on Incidents

Gabriel_Lences

June 2021

Brilliant, this is absolutely awesome, works perfectly, thank you!! (View Post)

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Re: Knowledge Base - ideas for improvement

Gabriel_Lences

March 2020

Just to update this so my previous post doesn't look like a "rant" and actually looks a bit like a constructive one, here are some of the point's I'd like to see in a "Knowledge Base o… (View Post)

1
Re: Analysts unable to search on customized incident fields

Gabriel_Lences

March 2021

This should now be possible with global search. I think this can be closed :) (View Post)

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