Tom_Hendricks Super IT Monkey ✭✭✭✭✭
Reactions
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Re: Service Request Area
I would do it differently now, if I were starting over. But I created a custom list and hid the default. It seemed like the better option in nearly every way, at the time. There is wide support for t… (View Post)6 -
Re: Cireson Cache Builder
@Jason_Meyer, that's correct--it monitors the service, not the integrity of the data. I agree with @Adam_Dzyacky that this sounds possible to monitor, either by looking at the log file or via script.… (View Post)1 -
Re: Change Requests - If start date changes notify or trigger approvals again
There are certainly other ways of doing this, but we use a report. For example, I have added "original" start/end and "approved" start/end dates to the CR class, for example. I ha… (View Post)1 -
Re: Configuring User Notification
It has helped in this way, in our environment. If you have an email subscription that emails when a ticket is created, and you are creating a new SR ticket, they will get a notification. Personally, … (View Post)2 -
Re: Work items with ACTIVITIES or RELATED ITEMS should have a flag letting analyst know items are there.
Inside of the countActivities function, you could add an additional check to the if statement that Brian Wiest modified, to check what kind of activity it is. For example: if ((pFvMA[i].Status.Name =… (View Post)1