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Re: Setting First Response when Resolving incidents
We've talked about this a bit in my organization too. I haven't done it yet, but my thought was to create an orchestrator runbook that monitors IRs for Status change to Resolved and SRs for Status change to Completed. Then run a powershell script that uses the resolution/completion date to set the first response date. It… -
Setting First Response when Resolving incidents
Hi everyone, I did some searching around and didn't see this question asked before, so I wanted to bring it to everyone to see if someone has cracked this problem already... A common issue we have in our environment is that many times when resolving an incident, some of our analysts don't check to make sure the…